💰 Refund & Returns Policy

Effective Date: April 4, 2025
New Gift Centre Private Limited

We at New Gift Centre strive to ensure that every product you receive brings a smile to your face. However, if something goes wrong, here’s how we handle returns and refunds.

🚫 No Returns on Customized Products

Most of our products are made-to-order (including photo gifts, mosaic frames, name prints, etc.), and hence we do not accept returns unless:

  • The product is damaged during delivery

  • You receive the wrong product

  • There is a major defect or quality issue

In such cases, please contact us within 24 hours of delivery with unboxing video or clear photos as proof.

📦 Damaged / Wrong Product Received?

If your order is:

  • Damaged

  • Misprinted

  • Not as per your customization

We will either:

✅ Replace the product free of charge
or
✅ Issue a full/partial refund based on the situation

Conditions:

  • Provide an unboxing video or photos as proof

  • Report the issue within 24 hours of receiving the order

🔁 Return Process

If approved for return:

  1. Our team will coordinate pickup (if applicable) or request you to courier it back.

  2. Once we receive the returned item, we will initiate the replacement or refund process.

💸 Refund Timeline

  • Refunds are processed within 5–7 working days after approval.

  • For Prepaid Orders: Refund will be sent to your original payment method.

  • For Cash on Delivery Orders: Refund is applicable only if some advance amount was paid.

❗Note

  • Products damaged due to mishandling by the customer will not be eligible for refund or return.

  • We reserve the right to deny refunds if the provided evidence (photo/video) is missing or manipulated.

📩 Need Help?

For any return or refund request, contact us via:

📱 Phone / WhatsApp: +91 9005006185
📧 Email: sgarguru6676@gmail.com

We are always here to assist you and make your shopping experience smooth and reliable.